FAQS FOR DELEGATES
All your questions regarding #SOSUHACK
All your questions regarding #SOSUHACK
WHEN IS #SOSUV GOING TO BE HELD?
#SOSUHACK will be held over two days on 21-22 March 2023. The session will start from 1300 CET (Amsterdam local time)
WILL ALL SESSIONS BE RECORDED?
Yes, sessions will be recorded and all ticket holders will have access to the videos for 6 months.
WHAT IF I MISS A SESSION?
No problem. All talks are recorded and you can watch any session at your leisure. There is no requirement to present during live-streaming unless you want to participate in discussions.
WHAT LIVE STREAMING PLATFORM WILL BE USED?
We will be using Airmeet as our live streaming platform. You can check for more details for Airmeet here: https://www.airmeet.com
Ticket holders will be given a unique url to sign into the livestream, the url will be sent a few days before the event commences.
IS THERE A SPECIAL PRICE/DEAL FOR UKRAINIANS?
Yes, we continue to support Ukrainians. Please contact us here https://pinchat.me/EWX2H to get a discount
WILL PRESENTATION SLIDES BE AVAILABLE AFTER THE EVENT?
Yes. Presentation slides will be emailed a day after the event.
Please note some some speakers may not share their slides. In such a case, we will let delegates know beforehand.
CAN I CANCEL & GET A REFUND?
Unfortunately, due to the nature of digital/virtual events we are unable to offer refund on tickets if someone is unable to attend or wish to cancel his/her pass. Unlike our physical events tickets purchased for our virtual events are not possible to be refunded. Please be careful when you make the purchase.
In the instance that it is us (Destination Talent Pty Ltd) that cancelled the event we will offer 100% ticket refund.
DO I GET AN INVOICE
Yes, you will automatically get an invoice if you choose to pay by BANK DEPOSIT. If you use credit card to pay then we will send an invoice only if you request for one.
DO I GET SENT A PHYSICAL TICKET?
NO, we don’t have physical paper tickets. If you bought a ticket you will receive a pdf ticket and a confirmation email. Your email is your ticket as you will need the email to sign into our live stream
HOW MUCH DOES A TICKET COST?
Ticket price varies according to the time you bought one. Those who bought early will enjoy low price and those leaving it to the last will have to pay significantly more. For details go to REGISTER
HOW CAN I PAY FOR THE TICKETS?
We only accept EUROS. You can choose to pay by credit card, Paypal or direct bank deposit (after we generate an invoice).
If you pay by credit card it will incur a small fee, which you can see on the checkout page before you buy.
CANCELLATION & REFUNDS TERMS
CANCELLATIONS BY ATTENDEE & REFUNDS
Should you wish to cancel your registration you’ll be liable for the full purchase price. Unlike our physical in-person events We cannot offer a refund for our virtual events, so please consider this before buying a ticket.
CHANGE TO CONTENT, POSTPONEMENT & EVENT CANCELLATION BY US (The Organiser)
– In the unlikely event of cancellation of the event, the liability of Destination Talent is limited to the return of paid fees.
– DestinationTalent may alter the times, dates and speakers of this event by notice to you at any time.
– While we are sorry if this causes inconvenience, DestinationTalent will not be liable for any loss, damages or sadness arising from such changes.
– We reserve the right to refuse any organisation to buy tickets
– If unsure about our terms please contact us
TICKET SHARING & TRANSFER
TICKET SHARING AND TEAM ACCESS
Ticket sharing (eg. sharing one access with a few staff) is not allowed or possible with #SOSUHACK. You will need a unique email to access the live stream. However there are team discounts of up to 20%
It is possible to change attendee. If you can’t make it and need someone else to take your place please contact us.
REGISTERING THE CORRECT ATTENDEE
Did you buy a ticket for someone else in the company? Have you decided who is attending from your company? If someone else bought a ticket on your behalf and you are unsure if you are registered please contact us firstname.lastname@example.org to register the person attending the event.
CHECK IF THE CORRECT PERSON IS REGISTERED
After buying a ticket ensuring the right person is registered to attend the event is important. Please contact us email@example.com to register the person attending the event.
HOW TO CHANGE NAME OF AN ATTENDEE
Changing names of an attendee is easy. Just contact us at firstname.lastname@example.org with the details. Please ensure name changes are made at least a week before the event starts.